Now, more than ever, telecom operators eagerly seek new ways to extend innovative added-value services to their prepaid/post-paid customers. In addressing the needs of this dynamic sector, ESKADENIA Software offers operators a robust self-provisioning customer service online solution that enables them to significantly lower customer care and distribution costs, while offering their clients an enhanced user experience.

ECSOM^® addresses both corporate and individual subscribers, allowing them to access their accounts, perform self-subscription management, change account details, and submit service requests to the customer service centre through user-friendly Web and WAP interfaces. This immensely decreases the pressure on the Customer Centre hotlines.

 Strengths

• Multi-access interfaces
• Multilingual support
• Easy customisation and upgrade
• Flexible parameterisation
• High security level
• Management of different authority levels
• Extensive reporting and statistics
• Flexibility to integrate with third-party applications or existing portals

 Main Features

Using ECSOM^®, subscribers can benefit from a wide range of time and cost effective services that facilitate the work of the Customer Service Centre.

• Subscribers can easily view and update their account details
• Subscribers can retrieve their real-time balance and airtime information
• Subscribers can provision their subscription accounts by adding, deleting or changing the required services and features
• Subscribers can have smooth interaction with the Customer Service Centre by sending their complaints and queries through the system’s Web or WAP interface
• Authorised corporate subscribers can view, update, and provision the individual subscriptions under their corporate accounts
• Upon registration, the subscriber receives the login password through an SMS message, to be used for the first login attempt in order to activate the registration

 System Administration

The Administrator has full access to the system and is provided with the following special features:

• Access Levels: ECSOM^® provides configurable access levels that can be easily managed by the Administrator.
• Advertisement: The system provides two ways for advertisement; the first is through an image banner displayed at the main page of the system, and the second is through a scrolling text on the status bar of the Web browser.
• Logging and Statistics: The system keeps track of every operation performed by the system users and Administrators. The Administrator can, at any time, view those logs, retrieve pre-defined statistics, and generate detailed reports.

 Free your Customer Service Centre from endless calling queues!